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Welcome to HabariDeals!

Frequently Asked Questions

Shipping

What is the order delivery timeline?

The average processing time for orders on the platform is 3 – 5 business days from the day the delivery commences.

Please note delivery days does not include weekends and public holidays. 

I erroneously inputted a wrong phone number/delivery address while placing an order.

Send a mail to care@habarigt.com stating your order details and the correct information to be updated.

Where do you deliver to?

We offer deliveries only within Lagos at this time.

I ordered several items on the same day but I have not yet received them all. What is happening?

Orders placed with different sellers may arrive in parts because of the delivery arrangement we have with our logistics partners. 

If the delivery window of 3 - 5 business days is not yet exceeded, please track the status of your orders here. Please note this does not include weekends and public holidays. If the delivery window of 3 - 5 business days is has been exceeded, kindly send an email to care@habarigt.com


Payments

I got an “error message” while trying to make payment for my order. I couldn’t place the order, but my account was debited

Send a mail with your transaction details to care@habarigt.com and a representative will attend to you.


Order & Returns

How do I cancel an order?

Orders can only be cancelled by the administrators of the platform. Send an email with the order ID and the reason for cancellation to  care@habarigt.com

How do I process returns/refunds?

Send a mail with your transaction details to care@habarigt.com and a representative will attend to you.

I have been able to place my order successfully, but I didn’t get an order confirmation e-mail

Send a mail with your transaction details to care@habarigt.com and a representative will attend to you.

I am unable to add to cart/check-out?

Check your internet connection, refresh the page and try again. If the issue persists, please send a mail to care@habarigt.com and a representative will attend to you.

Why do I keep getting errors when I try create my account?

Send a mail to  care@habarigt.com and representative will attend to you.

What kind of products are available for the End of Year Campaign?

Gadgets & Appliances, Groceries, Food & Drinks, Home & Outdoor and Fashion items.